These Terms of Service govern access to and use of the Psyflow platform, published by SAS FlowLabs.
By creating an account or using Psyflow, you agree to these Terms of Service.
Psyflow is a digital platform developed and operated by:
SAS FlowLabs
Email: contact@flowlabs-solutions.com
Psyflow is designed for healthcare professionals, particularly psychologists.
Psyflow is a digital platform that provides tools to support healthcare professionals in their clinical practice, including:
Structuring clinical reflections
Organizing professional information
Supporting session preparation
AI-assisted tools for clinical thinking support
Psyflow does not provide medical diagnosis or treatment recommendations.
The platform is intended solely as a professional support tool.
Psyflow is intended exclusively for qualified healthcare professionals.
By creating an account, users confirm that:
They are authorized to practice in their professional field
They will use Psyflow in accordance with applicable laws and professional ethics
Users are solely responsible for:
The data they enter into the platform
Compliance with professional confidentiality obligations
Compliance with applicable data protection regulations
Ensuring that patient data is processed lawfully
Users must not enter identifiable patient data into AI tools unless explicitly permitted by the platform.
The processing of personal data is governed by the Privacy Policy available on the Psyflow website.
Under the General Data Protection Regulation (GDPR):
The healthcare professional acts as the data controller for patient data
SAS FlowLabs acts as the data processor
Health data processed through the platform is hosted by Celeonet, a provider certified for Health Data Hosting Certification (HDS).
Psyflow may include AI-assisted features designed to support clinical reflection.
These tools:
Provide informational support only
Do not replace clinical judgment
Do not provide diagnoses or treatment recommendations
Healthcare professionals remain fully responsible for their clinical decisions.
Users are responsible for maintaining the confidentiality of their account credentials.
Users must:
Protect their login information
Notify Psyflow immediately of any unauthorized access
Psyflow cannot be held responsible for damages resulting from unauthorized access caused by user negligence.
SAS FlowLabs aims to provide reliable and continuous access to Psyflow.
However, the service may occasionally be interrupted for:
Maintenance
Security updates
Technical improvements
SAS FlowLabs does not guarantee uninterrupted service availability.
Psyflow is provided as a professional support tool.
SAS FlowLabs cannot be held liable for:
Clinical decisions made by users
Incorrect interpretation of information provided by the platform
Data entered incorrectly by users
Healthcare professionals remain fully responsible for their professional practice.
All elements of the Psyflow platform, including:
Software
Interface design
Texts and graphics
Brand and trademarks
are the exclusive property of SAS FlowLabs unless otherwise stated.
Users are not authorized to reproduce, modify, or distribute the platform without prior authorization.
Users may delete their account at any time.
SAS FlowLabs reserves the right to suspend or terminate accounts in case of:
Violation of these Terms
Illegal use of the platform
Security risks
SAS FlowLabs may update these Terms of Service to reflect legal, technical, or service changes.
Users will be informed of significant updates.
These Terms of Service are governed by French law.
Any dispute relating to the interpretation or execution of these terms shall fall under the jurisdiction of the competent courts in France.